Frequently Asked Questions

Everything you need to know about bringing OLOR luxury into your home.

What is the average shipping time for furniture and decor?

Standard delivery for small decor items takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery service.

Do you offer international shipping?

Currently, OLOR ships to the continental United States, Canada, and select European countries. Shipping rates and delivery timelines are calculated at checkout based on your location.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.

Are your products sustainably sourced?

At OLOR, we prioritize ethical craftsmanship. 80% of our wooden furniture is FSC-certified, and we use OEKO-TEX certified textiles to ensure safety and environmental responsibility.

Can I track my order once it has been placed?

Yes, once your order ships, you will receive an email with a tracking link. For large furniture deliveries, our carrier will contact you directly to schedule a specific delivery window.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.